Who we are

commercial-eyes was engaged by the UK arm of this global service company to carry out a range of research and information projects. Each module produced information that was used to produce strategic and tactical service plans. Additional ad hoc modules were used to gauge competitor action and product development & feasibility.

Internal surveys linked customer and product information to employee measures and performance and regular Customer Maintenance research prevented customer defection and helped to regain lost users.

The survey programme ran for eight years prior to the company's acquisition

Enhanced customer communications, increased major account customer understanding and retention, increased premium service volumes, quality of service monitoring tools, benchmaked KPI tools, successful new product testing, competitor service and pricing comparison leading to enhamnced service offerings.

Integrated information programmes ensure connectivity of knowledge and data, and can demostrate tangible gains to the bottom line.

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  London +44 (0) 1279 718900
Cambridge +44 (0) 1223 572229

London Office:
Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Cambridge Office:
Beverley House
Beverley Way

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retention Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training
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