commercial-eyes established a web portal data inputting structure for staff at all 26 conference venues to continuously input their Guest Feedback Survey forms together with complimentary guest feedback form pages and pop ups on the client's website.
All data automatically routed to commercial-eyes for 'Hot Guest' testing and continuous monthly analysis.
Monthly reports and presentation material produced.
Venue performance monitored to enable immediate fixes or long term improvement programmes.
Client specific reporting for in-house use and for monitoring with client major account partners.
Annual employee survey to test employee opinion and to match improvement suggestions with guest feedback.
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|Customer Satisfaction Research
Loyalty & Retention Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training
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