Who we are

After a consultancy looking at the internal processes and IT of the company, a full client review with major UK housebuilders and other key accounts followed. The way the project was structured gained enthusiastic buy-in from all clients.

Every aspect of client and internal interface was investigated, seeking ideas and suggestions for streamlining and improvement.

Client interfaces were improved and made more efficient, with a corresponding increase in status communication with clients. This improved information exchange yielded benefits, from design to the manufacturing programme too. Clients appreciated the detailed status reports which ensured products were available and delivered when required.

An internal process evaluation, when carried out in conjunction with a client review, can yield efficiencies that benefit all parties. commercial-eyes.com provides internal as well as external review consultancy.

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  London +44 (0) 1279 718900
Cambridge +44 (0) 1223 572229

London Office:
Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Cambridge Office:
Beverley House
Beverley Way

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retention Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training
    website by virage-design.co.uk