Who we are

Over a ten year period we provided internal and external facing research for a major Government agency.

Canal & Rivers Navigation License Review
AGM Delegate Research (annual)
Fisheries Laboratory User Research
Published Documents & Reports Research
Web Site Usability Research
Groundwater & Pollution Awareness Survey
Home Information Pack Research
Agency Publication Readership Opinion Surveys (annual)
Readership Profiling and Increasing Circulation
Water Management Research
Pollution Prevention Guidance Research
Legal Services Internal Review
Internal IT Service Customer Surveys (annual)
Internet Use Research
Work-Life Survey
Computer User Surveys
Employee Health Survey
Process Management Review
HelpDesk Review
Health & Safety Surveys
National Library & Information Service Surveys
Software Skills Surveys
Next Steps Research (Business Change)
Staff Surveys (annual)
Process Management Staff Surveys
Investors In People Surveys

Business process, resources and implementation improvements were achieved as a result of all surveys.

The objectives for each element of research were agreed beforehand to centre around business process checking, resource stress testing and targeting operational improvements. Every survey or piece of research needs to have clear 'knowledge' objectives.

  • 1a 1a
  • 1b 1b
  • 1c 1c
  • 2a 2a
  • 2b 2b
  • 2c 2c
  • 3a 3a
  • 3b 3b
  • 3c 3c
  • 4a 4a
  • 5a 5a
  • 5b 5b
  • 5c 5c
  • 6a 6a
  • 6b 6b
  • 6c 6c

  London +44 (0) 1279 718900
Cambridge +44 (0) 1223 572229

London Office:
Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Cambridge Office:
Beverley House
Beverley Way

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retention Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training
    website by virage-design.co.uk