Who we are

Confidentiality and sensitive but inquiring investigation is fundamental to business to business research.

We work as part of your team, acting with complete professionalism, acknowledging we are effectively representing your company.

Personal methods of communication and research demand people skills and business skills to maximise the information gathering process.

Confidentiality is essential in both the data and information we are charged with together with the way we conduct our business. Discretion is key.


Clients can also rest assured to that your results will not end up as part of a benchmarking study for someone else!

The opinions that matter about you and your competitors are those of your clients and customers, past, present, potential, target and future.

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  London +44 (0) 1279 718900
Cambridge +44 (0) 1223 572229

London Office:
Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Cambridge Office:
Beverley House
Beverley Way

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retention Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training
    website by virage-design.co.uk