Research and Information Methodologies

Our research methodologies are tailor made for each client and project to achieve the maximum knowledge in the most cost efficient way.Customer Care Research will work with you to develop the most appropriate research components to maximise the information gathering potential of your project and to suit your budget.

We regularly use the following survey elements as part of our survey solutions.

 
Senior Executive Interviews    
 
Face to Face Interviews and Meetings    
 
In-depth Telephone Interviews    
 
Telephone Discussions    
 
Printed Questionnaires and Communications    
 
Executive Focus Groups    
 
Executive Events    
 
     
 
Hosted Internet Surveys    
 
Linked Internet Surveys    
 
Branded Internet Surveys and Web Forms    
 
Intranet (Internal) Surveys    
 
Web Data Entry for Companies    


 


 

Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
Hertfordshire
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900
kartus@customer-care-research.com

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training

 

Beverley House
Beverley Way
Trumpington
Cambridge
Cambridgeshire
CB2 9JS

Partner: Jill Carpenter
Cambridge + 44 1223 572229
jcarpenter@customer-care-research.com

 

 
           
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